Testimonials

Takes managing people to a whole new level. New thoughts, new processes. Best course in practical application I have had. Craig Jones, Deputy Chief, NEVNS

Great filler of the “missing link” in the performance management process. Beth Wilson, HR Planner, Canada Revenue Agency

Great course! I didn’t think there could be any “new” performance management information but this was extremely useful. I will be using this PAF technique going forward.  Cathy Hamon, Manager A/R, TSDM

This sheds a whole new light on providing feedback and provides an EASY to follow formula which helps to tackle a sometimes uncomfortable task. Rob Pietersen, Manager E-Business 

The technique is innovative and inspired. It teaches a critical skill in a short time ... it will help me start to resolve a lot of problems. Heather Henderson, Labour Relations Advisor

This is the first feedback tool I feel good about, as I know what to do, and have a simple formula to follow. I have tried it successfully 3 times since our training Sept 20th, and am thrilled with the results. I believe this technique is vital to effective performance management, and enables one to easily prepare for potentially difficult communications, and make them positive. Joan Beyette RD, Manager of Nutrition Services, The John M Parrott Centre

This is an excellent course. It provides an effective and reliable process for analyzing all performance and then teaches simple steps to communicate [that information]. I appreciate the clarity and simplicity of the model. Simple is so effective and important. Lots of time to practice. The transferability of it is beautiful. The course is not burdened with extraneous theory but is streamlined to provide the maximum bang for the buck. The progression is smooth, the objectives clear and easily met and reinforced. ... managers ... will see an improvement in their relationships with subordinates and a reduction in performance issues. Helen Daniels, Training Advisor, Management Development Program, Canada Revenue Agency

I was able to positively discuss my concerns about the employee’s behaviors, not attitude, but in a way that she felt a change would be in her best interest. I think the most important part of the experience was that it was not very awkward for either of us and we both left the conversation positively. Now I know it will take some time for her to really start to implement the feedback but it was a really good start to the conversation. So I want to thank you for working with me and helping me sort out a way that I can provide important feedback but in a way that makes the employee feel empowered. Many thanks. Meaghan, Habitat for Humanity Northumberland

I really enjoyed this workshop. I had one way of approaching difficult conversations and was very impressed with and bought into this method in appropriate situations. Sal’s always an interesting and effective speaker/facilitator. Trish Wood, Assistant Director, Program Services

Provided a logical process to follow, which makes sense and will result in providing positive and effective feedback.  Confidence to tackle the most difficult staff and situations. Nancy Mountney, Activation Coordinator, Hastings Centennial Manor

The content was extremely helpful for a front line supervisor It will give me confidence having difficult conversations with employees. Jerome Metivier, Team Leader, Enforcement 

I really enjoyed this workshop. The material presented was very easy to relate to real-life work situations. Learning the PAF technique provides me with a new way of approaching and dealing with difficult discussions that I need to have with employees, colleagues, and managers. Sal is an excellent instructor with very good communication skills. I feel that I have benefitted greatly from having had this workshop. Am Dholiwal, Team Leader

Other comments from classroom  evaluation forms:

• PAF is a great approach for real and practical situations.

• Provided a logical process to follow, which makes sense and will result in providing positive and effective feedback. Confidence to tackle the most difficult staff and situations.

• Able to “buy” into this concept completely. Very good content.

• I liked that this material was applicable to real life situations.

• This technique is going to help me to deal much more positively with my staff. I feel I can handle situations far more effectively with this approach and prevent escalation to discipline.

• Simple and effective process!

• Nice to have a new/alternative approach to deal with difficult situations.

• Provided a quick, concise tool that we as managers can use. To the point and specific.

• PAF is an outstanding tool and I look forward to using it.

• I find PAF an excellent tool to start difficult conversations with other managers … PAF helps me take the subjective, emotional parts out of the conversation.

• Excellent concept & idea.

• Very valuable tool to help me as a manager.

• Much better way of resolving problems.

• The PAF Technique offers a great model to help communicate difficult message to employees and coworkers. 

• I think it is a very useful tool. It’s easy to see how something negative could become positive. Thank you.

• I think this technique will be helpful – I can envision better results than using past practices and more common methods of evaluating. 

• Very valuable tool to help me as a manager.

• This should open the door to what could otherwise be difficult conversations. Takes away defensiveness. Excellent.

• Gave me a tool, a structure to use.

• Great tool. Loved it!

• Excellent tool to deal with managing employee’s behaviour.

• Very N.B. [non-bull****] help in providing effective feedback. Helping with the tough conversations.

• I can apply the technique right away at work.

• Tool that can be applied to different strategies when giving feedback to people.

• Simplicity of concepts in materials I can use.

• Liked being able to use “real life” situations as scenarios.

• Extremely beneficial. Look forward to applying it right way.

• This course is very practical & applicable to managers.

• Course is gold!

• The day flew by and it was enjoyable, interesting, productive. Excellent group discussions.

• I liked being able to bring my own situations (real life) forward and practice what to say.

• I wish I had it when I had a team. I just started an assignment without a team.

• Well planned and organized info that will be used throughout my management career

• Straightforward talking.

• This should be a core course! 

• Good variety, role playing practical solutions to issues.

• Made me think outside the box.

• Excellent content. Like the fact we can contact for more info and/or consultation for further assistance.

• Great material.

• Like the real life examples, roleplaying and printed material.

• Provided valuable tools for the “tool kit”.  Met all objectives identified in the a.m.

• Working examples were good. 

• Exercises were practical and could relate to scenarios.

• The PAF technique will create better managers. It gives a process to follow that will allow the manager to give effective feedback to staff and will ultimately enhance the organization’s ability to meet their goals.

• I was years old today when I finally learned how to give feedback.